Overview

elSage Designs LLC ("elSage," "we," "us," or "our") is committed to handling your personal information with care and transparency. This Privacy Policy describes what information we collect, how we use it, and how we protect it in connection with your use of this website and our custom design and printing services.

By using this site or engaging our services, you agree to the practices described in this policy.

Section 1: Information We Collect

We collect information you provide directly to us, including when you place an order, submit an inquiry, or communicate with us about a project. This may include your name, business name, email address, phone number, billing and shipping address, and payment information.

Payment information is processed securely through Shopify's checkout platform and is encrypted in accordance with industry standards. We do not store full payment card details on our systems.

Section 2: How We Use Your Information

We use the information we collect to process and fulfill your orders, communicate with you throughout your project, respond to inquiries, and send relevant updates about your account or services.

With your consent, we may also use your email address to send service-related communications and marketing correspondence through Klaviyo, our email platform. You may opt out of marketing emails at any time by using the unsubscribe link included in any such communication.

Section 3: Third-Party Service Providers

We work with trusted third-party platforms to operate our business and deliver our services. These providers may have access to your personal information only as necessary to perform their functions and are not permitted to use it for other purposes.

Section 4: Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, or respond to a governmental request.

Section 5: Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with applicable legal obligations. If you would like to request deletion of your information, please contact us directly.

Section 6: Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us at the information listed below. We will respond to all reasonable requests in a timely manner.

Section 7: California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act ("CCPA"). These include the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right not to be discriminated against for exercising these rights.

To submit a request under the CCPA, please contact us at hello@elsagedesigns.com. We will respond within 45 days of receiving a verifiable request.

Section 8: Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security; however, we are committed to protecting your data to the best of our ability.

Section 9: Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will post the revised policy on this page. Your continued use of this site following any update constitutes your acceptance of the revised policy.

Section 10: Contact Information

Questions or requests regarding this Privacy Policy may be directed to:

elSage Designs LLC 408 + 410 S 1st St, Mount Vernon, WA 98273 360-588-4723 hello@elsagedesigns.com