Overview

This policy outlines shipping practices for orders placed through elSage Designs LLC ("elSage," "we," "us," or "our"). Because all of our products are custom-made to order, please review the production and shipping timelines below before placing your order.

Section 1: Shipping Destination

We currently ship within the United States only.

Section 2: Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order and are passed to the client at actual cost. Shipping charges are determined on a per-project basis and will be confirmed as part of your order documentation.

Section 3: Carriers

We ship via carriers including USPS, UPS, and FedEx, selected based on order size, destination, and cost-effectiveness. Carrier selection is made at our discretion to ensure reliable and cost-efficient delivery.

Section 4: Production and Shipping Timelines

All orders are custom produced and require the following lead times from the date payment is confirmed:

4.1: Print and Merchandise Orders. Please allow approximately 4 weeks for production and fulfillment from the date payment is received.

4.2: Custom Design plus Merchandise Orders. Projects that include both custom design work and merchandise production require an additional 2 to 4 weeks for the design phase, also beginning from the date payment is confirmed. Total project timelines for design and print orders typically range from 6 to 8 weeks.

4.3: Rush Orders. Rush production is available on a case-by-case basis and is subject to additional fees. Please mention your deadline when contacting us about your order so we can determine availability, turnaround time, and any applicable rush fees prior to invoicing.

These timelines represent standard production windows. Complex orders, high-volume runs, or peak season demand may affect turnaround. We will communicate any significant delays promptly.

Section 5: Tracking and Delivery

Tracking information will be provided once your order has shipped. Due to the custom and non-replaceable nature of our products, shipping insurance is required on all orders and is included as part of your shipping charges. In the event of loss or damage in transit, elSage will assist in filing an insurance claim on your behalf; however, we are not liable for carrier delays or for outcomes beyond our control once an order has been accepted by the carrier. If your order arrives damaged, please refer to our Return & Refund Policy for next steps.

Section 6: Contact Information

Questions regarding shipping or your order status may be directed to:

elSage Designs LLC 408 + 410 S 1st St, Mount Vernon, WA 98273 360-588-4723 hello@elsagedesigns.com